Where possible, we protect your user data and settings. After a software repair, the goal is not to lose any data and that the PC is back to a working condition. Addressing a software error, our mechanics could take actions such as changing single settings or more involved techniques like installing, uninstalling, or reinstalling various software packages. Advanced software repairs often involve directly editing keys and values in the Windows Registry or running commands directly from the command prompt.
A reliable, however somewhat difficult procedure for addressing software package problems is a system restore ( known as imaging, and/or reimaging), within which the computer’s original installation image (including software package and original applications) are reapplied to a formatted disk drive. Personal settings or personal files are going to be destroyed if not saved on external media, as this reverts everything back to its original unused state. If the hard drive is somewhat functional imaging to a new disk drive will often restore complete functionality
On a Microsoft Windows Operating System, if there is a restore point that was made prior to the issue occurring (these are created on a regular basis by the operating system) then these can sometimes be used to help fix certain issues when they arise.